Booking and Cancellation Policy

Last Updated: 10/14/2023

1. Booking

1.1. To book transportation services with Chicago Mini Buses, you must make a reservation through our designated channels, such as our website, mobile app, or by contacting our customer service.

1.2. Reservations are subject to availability, and you will receive a booking confirmation via email or other communication methods once your reservation is successfully made.

1.3. To secure your reservation, payment is required at the time of booking. We accept various payment methods, and all transactions are processed securely.

2. Cancellation

2.1. Cancellation by the Customer

2.1.1. Cancellations must be made in accordance with the following guidelines:

Cancellation made 24 hours or more before the scheduled pick-up time: Full refund.
Cancellation made less than 24 hours before the scheduled pick-up time: No refund.

2.1.2. To cancel a reservation, customers must contact Chicago Mini Buses through our customer service phone number or email provided in the booking confirmation. Please provide your reservation details for efficient processing.

2.1.3. Refunds, if applicable, will be issued to the original payment method used during booking and will be processed within a reasonable timeframe.

2.2. Cancellation by Chicago Mini Buses

2.2.1. Chicago Mini Buses reserves the right to cancel or modify reservations, in its sole discretion, due to unforeseen circumstances, including but not limited to weather conditions, vehicle availability, and other factors. If we cancel your reservation, we will provide a full refund.

2.2.2. In the event of a cancellation by Chicago Mini Buses, we will make reasonable efforts to notify you as soon as possible and will assist you in rescheduling or booking an alternative service.

3. No-Show Policy

3.1. A no-show is defined as a customer who fails to appear at the designated pick-up location at the scheduled time without prior notice of cancellation.

3.2. No-shows are non-refundable. Chicago Mini Buses reserves the right to charge the full amount for the service to the customer's payment method in the event of a no-show.

4. Changes to Bookings

4.1. Customers may request changes to their booking (e.g., change in pick-up or drop-off location, time) by contacting our customer service. Changes are subject to availability and may result in additional charges.

5. Contact Information

If you have any questions or concerns regarding our Booking and Cancellation Policy, please contact us at:

Chicago Mini Buses

By booking our services, you acknowledge and agree to comply with the terms and conditions outlined in this policy. Thank you for choosing Chicago Mini Buses for your transportation needs. 312-800-3140 Or E-Mail us at info@chicagominibuses.com